Terms of Service
Effective date: October 2026
Stayva is a product owned and operated by Stvensi Technologies Private Limited, a company incorporated in India with its registered office in Hyderabad, Telangana. These Terms are an agreement between you and that company. Please read these Terms of Service carefully before using Stayva. By accessing or using the service, you agree to be bound by these terms. If you do not agree, do not use the service.
1. Definitions
| "Service" | The Stayva web application and associated APIs |
| "User" / "You" | The PG owner, manager, or staff member who registers for the Service |
| "PG" | Any paying-guest accommodation, hostel, co-living space, shared rental or similar accommodation, whether or not it is registered or licensed |
| "Tenant Data" | Personal information of PG residents entered into the Service by you |
| "We / Us / Our" | Stvensi Technologies Private Limited, the company that owns and operates Stayva |
| "Platform" | The software, APIs, and infrastructure that power the Service |
2. Eligibility & Acceptable Use
- •You must be at least 18 years old and able to enter into a binding contract under Indian law.
- •The Service may be used by anyone who owns, runs or manages a PG, hostel, co-living space or similar shared accommodation, whether or not the business is registered, and whatever form it takes (an individual, a family, a partnership, a company or any other).
- •Using the Service does not make your business registered, licensed or compliant. You are responsible for any registration, licence, tax or local permission the law requires for your accommodation. We do not verify these.
- •The Service is intended solely for managing such accommodation.
- •You agree not to use the Service for any unlawful purpose or in violation of any applicable Indian laws.
- •You must not share your login credentials with unauthorised persons.
- •You are responsible for all activity that occurs under your account.
- •You agree not to attempt to reverse-engineer, scrape, or access the API in ways not expressly permitted.
3. Your Data Responsibilities
As the party entering tenant data into the Service, you are the Data Fiduciary under the DPDP Act 2023 with respect to your tenants' personal information. This means:
- ⚠You must obtain explicit, informed consent from each tenant before entering their personal data.
- ⚠You must inform tenants about the purpose of data collection (KYC + tenancy management).
- ⚠You are responsible for responding to tenant requests for data access, correction, or erasure.
- ⚠You must not upload fraudulent, forged, or misappropriated identity documents.
- ⚠You must comply with UIDAI regulations regarding Aadhaar — only masked/virtual IDs should be stored.
- ⚠If you scan a tenant's identity document to fill in their details, the image is sent to Google (Gemini) outside India to be read. Ticking the tenant consent box when you add a tenant is your confirmation that the tenant has been told this and has agreed to it.
- ⚠A scanned identity document is stored as you upload it. For Aadhaar, upload only a masked Aadhaar, on which the first 8 digits are hidden.
- ⚠You must make sure that every tenant you add to the Service is 18 or older. The Service is not meant to hold the data of anyone under 18. If you add such a person, you alone are responsible for first obtaining the verifiable consent of their parent or guardian, as the law requires.
- ⚠Messages sent to your tenants through the Service (WhatsApp, email and app notifications, such as rent reminders and receipts) are sent on your behalf. You are responsible for having each tenant's consent to receive them, and for stopping them when a tenant asks.
- ⚠You are responsible for your tenants' concerns, complaints and disputes, including those about rent, deposits, refunds, notice, the accommodation itself and how you use their data. We provide the software. We are not a party to your arrangement with a tenant, and we are not their landlord or your agent.
4. Account Security
- ✓You are responsible for maintaining the confidentiality of your password.
- ✓Notify us immediately at support@stayva.in if you suspect unauthorised access to your account.
- ✓We will never ask for your password via email or phone.
- ✓We implement rate limiting, JWT authentication, and encrypted storage, but we cannot guarantee absolute security.
5. Subscription & Billing
- •Subscription plans are billed in advance for the period you choose: monthly plans at the start of each month, and annual plans once for the twelve months ahead.
- •Payments are non-refundable except as required by applicable law.
- •We reserve the right to modify pricing with 30 days' prior notice.
- •If a payment is missed, your account becomes read-only for a short grace period, and is suspended if it remains unpaid. Your data is retained throughout.
- •Each plan covers a set number of beds and properties. Once you reach that limit, you can continue to use everything you have, but adding more requires moving to a plan that covers them.
6. Online Rent Collection & Payment Disputes
Online rent collection is optional. If you turn it on, residents can pay rent online through our payment partner, Razorpay, which verifies you and pays the rent to the bank account you give us.
- •You pay the payment gateway fee on each online payment, including the GST on it. It is deducted from the rent before it is paid out to you. We do not add any charge of our own.
- •If a resident disputes a payment with their bank or card issuer (a chargeback) and the amount is taken back, you bear that amount. We may hold a payout that has not yet been made, reverse a payout from your Razorpay account, or deduct the amount from your later payouts. If the dispute is decided in your favour, what was recovered is returned to you.
- •Any amount you owe us under this section is a debt payable by you on demand. You agree to pay any part of it that cannot be recovered from your payouts within 15 days of our written request.
- •You cannot close or delete your account while you owe us any amount under this section. Your obligation to pay it continues after your account is suspended, cancelled, closed or deleted, and after these Terms end for any other reason.
- •We may use any lawful means to recover an amount you owe, including legal proceedings, and you agree to bear the reasonable costs of recovery.
7. Termination & Data Deletion
If you ask us to delete your account, or we terminate it, the account is closed and your data is kept for 30 days in case you change your mind. After that it is permanently deleted from our systems, except what the law requires us to keep: financial and transaction records (invoices, payments and expenses) are retained for the period required by Indian law, including the Information Technology Act, 2000 and the laws governing books of account.
- •An account you stop using is treated differently from one you ask us to delete. A free trial that ends without a subscription becomes read-only for 15 days and is then scheduled for deletion, with the same 30 days to come back. A paid account whose subscription lapses becomes read-only for 5 days and is then suspended, and its data is kept so that you can return.
- •We may delete an account that has been suspended or unused for 2 years, after writing to your registered email address at least 30 days beforehand.
- •Identity proof documents, rent agreements and police verification forms are automatically deleted 6 months after a tenant's exit date.
- •You may request immediate deletion by contacting support, except while you owe us money under section 6.
- •Any amount you owe us, including under section 6, remains payable after termination or deletion of your account.
- •We reserve the right to terminate accounts that violate these Terms without notice.
8. Limitation of Liability
To the maximum extent permitted by Indian law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service, including but not limited to loss of revenue, tenant data, or business opportunity. Our total liability shall not exceed the amount paid by you in the 3 months preceding the claim.
9. Governing Law & Disputes
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts at Hyderabad, Telangana, India. Before initiating legal proceedings, the parties agree to attempt resolution through good-faith negotiation for at least 30 days.
10. Changes to Terms
We may update these Terms at any time. If we make material changes, we will notify you via email or an in-app notification at least 14 days before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.
11. Ownership & Intellectual Property
- •The Service, including its software, design, text, the Stayva name and logo, and all intellectual property rights in them, is owned by Stvensi Technologies Private Limited. These Terms do not transfer any of it to you.
- •While your subscription or free trial is active, we give you a limited, non-exclusive, non-transferable right to use the Service for running your own PG business.
- •The data you enter into the Service remains yours. You allow us to store and process it only to provide the Service to you, as described in our Privacy Policy.
- •You may not copy, resell, sublicense or create derivative works of the Service, or use the Stayva name or logo without our written permission.
12. Contact Us
For any questions about these Terms, contact us at:
Stvensi Technologies Private Limited
Registered office: PT NO 340, Sriramnagar, Kondapur, Serilingampally, K.V. Rangareddy - 500084, Telangana, India
CIN: U62099TS2025PTC206943
Email: support@stayva.in